1. Processing & Production Time
Each item on our store is custom-made just for you. Once you place an order, it is sent to our production partners to be printed.
Standard Processing: Most items are processed and printed within 5–7 business days.
Peak Seasons: During holidays or high-demand periods, production may take slightly longer. We appreciate your patience as we ensure your order meets our quality standards.
2. Shipping Times
Shipping time begins after the production process is complete. Estimated delivery times depend on your location:
USA: 3–7 business days.
Canada: 10–15 business days.
International: 10–30 business days (depending on the destination country).
Note: These are estimates provided by our shipping carriers. Once an item leaves the production facility, we cannot guarantee a specific delivery date.
3. Tracking Your Order
As soon as your order ships, you will receive a shipping confirmation email containing a tracking number. Please allow 24–48 hours for the tracking information to update in the carrier’s system.
4. Multiple Packages
If you order different types of products (e.g., a mug and a t-shirt), they may be produced at different facilities. In these cases, your items may arrive in separate packages at different times. Don't worry—you will receive tracking for each package!
5. Customs & Import Duties
For international orders, OC Designworks is not responsible for any customs fees, duties, or taxes applied by your country. These charges are the responsibility of the customer and are usually collected at the time of delivery.
6. Address Accuracy
Please double-check your shipping address during checkout. We are unable to redirect or refund orders that are delivered to an incorrect address provided by the customer. If an order is returned to the facility due to an incorrect address, the customer will be responsible for the reshipment costs.